Generation taking longer than expected
Wait for the current job to finish before submitting repeated requests. Queue demand, model selection, duration, resolution, audio, and provider capacity can affect generation time. If a job remains stuck, record the model, approximate time, and platform before contacting support.
A result looks distorted
Try a clearer source image, one main movement, and a shorter prompt. Remove conflicting camera instructions and describe which subject or product must remain stable. Another supported model may interpret the same input differently.
Credits or subscription help
Check the current balance and plan in the app. Purchases made through Apple or Google Play are tied to the store account used at checkout. Use the platform’s restore-purchases option where available and keep the receipt reference for support.
Model availability
Models and their settings can change by region, platform, account, or provider availability. The current VIBE model picker is the source of truth. Read the AI video model directory for workflow guidance, then confirm exact options in the app.
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Still need help?
Use the contact page and include your device platform, app version, model name, and a concise description. Do not send passwords, full payment details, or sensitive source images.