What to include
- iPhone or Android and the app version.
- The model and workflow you selected.
- Whether you used a prompt, image, or photo.
- A concise description of the expected and actual result.
- A store receipt reference for purchase issues, without full payment details.
Privacy or safety reports
Explain the affected feature and the type of concern. Do not send passwords, private keys, complete payment information, or unnecessary sensitive images. For an immediate threat or illegal activity, contact the appropriate local authority or platform first.
Before contacting support
Review the support guide, check current model availability, and confirm your store subscription status. These steps resolve many generation, download, and billing questions quickly.